Terms of Service

1. About Planr

Planr (“we”, “us”, “our”) is a software service operated by Planr (“the Company”). By creating an account and using Planr at getplanr.co.uk you agree to these Terms of Service. If you do not agree, please do not use the service.

2. The Service

Planr collects publicly available planning application data from local council portals and presents it to subscribers in a scored lead feed. We also provide AI-assisted letter generation tools. Planning application data is sourced from publicly accessible council websites and is not owned by Planr.

3. Free Trial

New accounts receive a 7-day free trial with access to 3 generated letters and the last 7 days of planning data. No payment card is required during the trial. At the end of your trial your account will remain accessible but letter generation will be restricted until you upgrade.

4. Subscriptions and Payment

Paid plans are billed monthly. Prices are as displayed on the pricing page at the time of subscription. You may cancel at any time; cancellation takes effect at the end of the current billing period. We reserve the right to change pricing with 30 days notice to existing subscribers.

5. Acceptable Use

You agree to use Planr only for lawful purposes. You must not:

• Use the service to send unsolicited bulk communications (spam)
• Resell, redistribute or sublicense data obtained through Planr without our written consent
• Attempt to scrape, copy or replicate the Planr platform or its data at scale
• Use generated letters to misrepresent your identity or business

6. Data Accuracy

Planning application data is sourced automatically from council portals. While we take reasonable steps to ensure accuracy, we cannot guarantee that all data is complete, current or error-free. You are responsible for verifying information before acting on it.

7. AI-Generated Letters

Letters generated by Planr are produced using AI and are provided as a starting point for your own outreach. You are responsible for reviewing and editing letters before sending them. We are not liable for the content of letters you send to third parties.

8. Accreditation Badges

Planr allows you to upload logos of trade accreditation or membership bodies (such as the Federation of Master Builders, Gas Safe Register, NICEIC, TrustMark, Checkatrade or FENSA) for display on your generated letters. Planr does not provide, verify, or endorse any such logos. By uploading a logo you confirm that you hold current, genuine accreditation or membership with the relevant body and that you are entitled to use its logo under that body's own brand or usage guidelines. You are solely responsible for the accuracy of this confirmation and for complying with the relevant body's terms. Planr accepts no liability for any misuse of third-party logos by users of the service.

9. Limitation of Liability

To the fullest extent permitted by law, Planr shall not be liable for any indirect, incidental or consequential losses arising from your use of the service. Our total liability in any calendar month shall not exceed the subscription fee paid by you in that month.

10. Termination

We reserve the right to suspend or terminate accounts that breach these terms, engage in abusive behaviour, or use the service in a way that harms other users or third parties.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.